Exchanges & Returns

You are welcome to exchange items within 30 days from the day you received the parcel. However, you would be liable for any additional delivery charges incurred in the delivery back to us.

Quality assurance

We work closely with our artisans, which is why we can provide and maintain a high standard of their craftsmanship.

* Note that the handmade nature of each item means that the crafts may differ slightly from the images shown online. No two items are exactly identical. Each purchase is truly unique, and as such, small discrepancies in representation is not considered a defect.

In the unfortunate event that you have received a defective item or wish to return an item, please contact our Customer Service Representative with your reason for return here

We still aim to process all previously returned orders within 14 working days, however in some cases this may be extended to 30 working days, due to current events at this time.

Please contact us if you have any questions.