FAQs

Covid-19 updates

We are still taking your online orders as usual

We’re processing orders as quickly as possible, please see the latest updates below:


Royal Mail Signed For® 1st Class has a 1 day delivery aim from date of despatch and is free on orders over £50

Royal Mail Signed For® 2nd Class has a 3 days delivery aim from date of despatch and is £3.95 on orders under £50

Royal Mail International EU Tracked & Signed has a 3 to 5 days delivery aim from date of despatch and is free on orders over £50 / £9.90 on orders under £50


For US and other international deliveries please see Shipping for more details. 

We are taking the recommended measures to ensure safety when packaging your orders. This means:

A Lot of Hand Washing.
We’re washing hands every hour and wear safety gloves and masks.

Stringent Cleaning.
We have a strict cleaning process in packing areas, including wipe downs and extra space between individual team members.

We have extended our returns period to 60 days to give you more time to send orders back. 

Please see our Returns page for more details.

Orders

Once you’ve completed your purchase, we will send you an Order Confirmation email.


Please check your junk mail or spam folders if you can’t find it. Otherwise, contact customer service via our contact us form and we will be able to re-send your confirmation email to you for your reference.

If you have any questions about your Invoice, please Contact Us quoting your order number. We will be more than happy to help answer any questions or resolve any problems.

Unfortunately, we are unable to cancel or amend orders once they have been placed.

You can exchange or return your order once you have received it, please find further details in our Returns information.

Payment

We accept all major payment methods including Visa, Visa Debit, Maestro, MasterCard, Amex, Paypal, Shop Pay and Apple Pay.

At Rhapsodie, we take online security very seriously. At no point do we store any financial information on our servers. Rhapsodie employs trusted and reputable third party hosting agents and payment providers to ensure the security of personal data. All credit card details are entered on a secure server using Shopify Payments. The transfer of the purchase details from our site to Shopify Payments are encapsulated using their encrypted and digitally signed protocol which is secure and tamper-proof. Shopify Payments is level 1 (the highest level) PCI DSS compliant.

Shipping

Please note that international orders may be subject to customs or import duties and tax charges once they reach their destination country outside of the UK. We do not cover this cost so you will be responsible for paying any import charges that may be added. As customs vary from country to country, unfortunately we can’t advise on these charges, and would recommend you contact your local customs office for more information before placing your order.